Our policies are in place to protect both you as a client and Central Clinic as a small business. By booking an appointment, you agree to the following terms. These policies are compliant with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

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Cancellation & Rescheduling

Cancelling or rescheduling within 48 hours of your appointment will incur a 100% fee if you spot is not filled.

Cancelling or rescheduling within 24 hours of your appointment will incur a 100% fee, payable on the day of the scheduled service.

These fees reflect the reasonable loss to the business, as the time has been reserved exclusively for you and may not be able to be refilled at short notice. 

 

Refunds & Booking Fees

Booking fees and cancellation fees are non-refundable.

If you cancel within the policy timeframes, any booking fee paid will be forfeited and/or applied to the cancellation fee.

Refunds are not offered for change of mind, scheduling conflicts, or cancellations. In rare cases, Central Clinic may choose to issue a credit note at our sole discretion.

Under the Consumer Guarantees Act 1993, if there is a genuine fault with a service provided, we will always offer to fix it first (e.g. a re-do or correction).

A follow-up is carried out within 2 days of your appointment to ensure you are happy with your service. If any adjustments are needed, they will be provided as the first remedy. Refunds are only considered if the issue cannot be remedied.

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Medical Circumstances

We understand illness and medical situations arise unexpectedly. However, a medical certificate does not exempt you from this policy. The above fees apply equally in these cases, as your reserved time still represents a financial loss if unfilled.

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Goodwill Exceptions

On rare occasions, Central Clinic may choose to waive or reduce a cancellation fee. This is entirely at our discretion and does not set a precedent for future appointments.

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No-Show Policy

 Failing to attend an appointment without notice is considered a no-show. No-shows will be charged the full appointment fee (100%). One strike will be noted against your file. Repeated no-shows will result in future bookings being declined.

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Sickness Policy

If you are unwell, please contact us as soon as possible so we can attempt to fill your booking.

If the appointment cannot be filled, the 50% (within 48hrs) or 100% (within 24hrs) fee still applies.

This policy also applies if you need to cancel due to your child being unwell.

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Late Arrivals

Please arrive on time, as lateness impacts the remainder of the day’s schedule.

If you are late, your appointment may need to be shortened, but the full service fee still applies.

If lateness means the service cannot be completed, the 100% cancellation fee applies.

In cases of repeated lateness, a separate late fee may be applied at Central Clinic’s discretion to cover administrative and scheduling costs.

 

Children in the Clinic

Children under 13 cannot be left unsupervised in the clinic.

Our work requires concentration and involves tools, adhesives, and chemicals that are unsafe around unsupervised children.

Please arrange childcare before your appointment.

 

Promotional Codes

Promo codes must be applied at the time of booking via the online system. They cannot be added retrospectively.

Each promo code has specific conditions (e.g. minimum spend, service type, or single-use).

Promo codes cannot be used in conjunction with other offers, retail products, or gift vouchers.

Promo codes have no cash value and are non-transferable.

Central Clinic reserves the right to update or withdraw promotions at any time.

 

Agreement to Terms

By booking with Central Clinic, you acknowledge and agree to these policies. They are designed to ensure fairness and protect the business from undue financial loss, while still providing flexibility and care for clients.

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