These policies protect you as my client and me as a small business. By booking, you agree to the terms below. They're in line with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

 

Deposits

Every booking needs a deposit, paid online when you book. The amount depends on your service, and it comes off your final price.

Once your deposit is paid, I'll send you a consult form. Please fill it in before your appointment.

Lashes and brows: give me 48 hours notice or more to move or cancel, and your deposit becomes a credit for your next booking.

Cosmetic tattoo: the deposit is $300 and non-refundable. Give me 7 days notice or more and it moves with you once. Move it again, or with less notice, and it's forfeited and a new deposit is needed to rebook.

 

Cancelling & Moving Appointments

Cancelling or moving within 48 hours of your appointment means the full appointment cost applies. Your deposit counts towards it.

This includes sickness, and when your little one is unwell. A medical certificate doesn't change the fee. Please still let me know as soon as you can so I can try to fill your spot.

 

No-Shows

Not turning up without letting me know is charged at 100%. A second no-show and I won't be able to take future bookings.

 

Running Late

Up to 10 minutes late: I'll do what I can in the time left, and the full price applies.

10 minutes or more late: your appointment will be cancelled and the full fee applies.

 

Goodwill Exceptions

Every now and then I may waive or reduce a fee at my discretion. It's a one-off, not a precedent.

 

Results, Concerns & Refunds

Everyone's lashes, brows and skin are different, so results vary. Inspo photos are a guide, not a guarantee.

If something doesn't feel right, tell me during your appointment or before you leave. I'd much rather fix it there and then.

Once you leave, the service is treated as finished and accepted.

No refunds for change of mind or personal preference, and no refunds on cosmetic tattooing.

If there's a genuine fault with my work, I'll always offer to fix it first. This doesn't affect your rights under the Consumer Guarantees Act.

 

Cosmetic Tattooing

You must be 18 or over.

Everyone needs a perfecting session around 8 weeks later. It's charged separately.

A colour boost every 12 to 18 months keeps your results fresh.

Some health conditions need a note from your GP before we go ahead.

 

Coming to the Studio

My studio is home-based and council registered. My address isn't public, so I'll text it to you about 24 hours before your appointment.

Please come on your own. I can't have extra adults or children in the studio.

Under 16? Lash and brow clients need consent from a parent or guardian.

 

Photos & Your Information

I take before and after photos for your client record, and they stay private. I'll only share them if you've said yes on your consult form.

Your information is stored securely and only used for your treatment, in line with the Privacy Act 2020.

 

Promotional Codes

Promo codes must be applied at the time of booking via the online system. They cannot be added retrospectively.

Each promo code has specific conditions (e.g. minimum spend, service type, or single-use).

Promo codes cannot be used in conjunction with other offers, retail products, or gift vouchers.

Promo codes have no cash value and are non-transferable.

Central Clinic reserves the right to update or withdraw promotions at any time.

 

Agreement to Terms

By booking with Central Clinic, you agree to these policies. They may be updated from time to time, and the version on this page when you book is the one that applies.